Warranty
Coverage
REME HALO®Zero is covered by a 5-year limited warranty on the ballast and a 2-year limited warranty on the cell (U.S. only). Coverage applies to manufacturing defects in materials and workmanship under normal residential use.
What isn't covered
Installation is performed by an HVAC technician of your choosing and is not covered by this warranty. Damage caused by improper installation, misuse, or unauthorized modification is not covered. This warranty covers the unit itself, not labor.
Making a claim
To make a warranty claim, contact us with your order number and a description of the issue, and we'll guide you through next steps.